Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...hours per week, however telework hours will depend on tasking for the sprint Basic Requirements: ~8 years of experience as a Web Developer in programs and contracts of similar scope, type, and complexity is required. ~ Bachelors degree in a technical discipline...
...The ideal candidate will have experience in patent prosecution, patent bar membership, and a strong technical background in the life sciences, chemistry, or related disciplines. This role involves supporting patent prosecution matters for innovative clients across biotechnology...
...career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and... ....00 paid weekly for both full and part time opportunities ~$5,250 tuition reimbursement... .... Additional Posting Information: Early Morning is Preferrable. EEO Statement...
...possess an active Secret clearance. What will I be doing? In this position, you will be part of a team of professional Desktop Publishers and Public Affairs Specialists working to maintain the Government agency's internal and external branding. You will provide...
...Job Description Job Description Assistant General Manager (AGM)Position Summary The Assistant General Manager (AGM) partners with the General Manager to lead daily restaurant operations, develop team members, deliver exceptional guest experiences, and drive financial...